Amazon email scam: is that order or account alert real?
Editorially reviewed · Last updated September 8, 2026
Yes — this is a scam. Amazon never emails order or account alerts from “amaz0n-support[.]info.”
Exhibit · Email
Other versions you might get: A fake "we couldn't process your payment, update your card" notice, a bogus gift-card order, a "your account is on hold" alert, or a phone-callback version with a fake support number.
What to do right now
- Don't click the link or button, and don't call any number in it.
- Check your account and payment records independently. Open amazon.com yourself and review the relevant account, subscription, order, or payment. Check your card or bank statement too. If the claim is unclear, contact Amazon through official support; the message alone cannot tell you whether a charge or restriction exists.
- Report it. Forward to stop-spoofing@amazon.com, then file at reportfraud.ftc.gov.
- Delete it and mark it as phishing.
- If you already tapped the link or entered your login, change your Amazon password now, turn on two-step verification, and check your bank for charges you don't recognize.
Reduce the risk of another scam
Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.
● Public service · free steps first
Take the free protection steps first
A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.
- Freeze your credit — free at all three bureausRestricts access to your credit report for new credit applications. It does not protect existing accounts from misuse.
- Report it and get a recovery plan at IdentityTheft.govThe FTC walks you through exactly what to do next, for free.
Decide what protection you need
Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.
No purchase needed. How we use evidence.
Frequently asked
How can I tell if an email is really from Amazon?
What will Amazon never ask for in an email?
How do I report a fake Amazon email?
I got an email saying I won an Amazon sweepstakes or a big gift card — is it real?
Related scams
Phishing email examples: 7 illustrations, annotated
Seven illustrated phishing emails impersonating familiar organizations, with annotated warning signs, independent checks, and steps after exposure.
PayPal email scam: is that invoice or alert real?
Got a PayPal email about a payment, invoice, or account limit you don't recognize? Here's the verdict and what to do.
Microsoft email scam: is that account alert real?
Got a Microsoft email about a sign-in, account suspension, or expiring password you don't recognize? Here's the verdict and what to do.
Sources
- 01Identifying a scam— Amazon
- 02How to recognize and avoid phishing scams— Federal Trade Commission
- 03Fake Prize, Sweepstakes, and Lottery Scams— Federal Trade Commission
- 04What To Do if You Were Scammed— consumer.ftc.gov
- 05How To Recognize and Avoid Phishing Scams— consumer.ftc.gov
- 06Instructions for Forms W-2G and 5754— irs.gov
Pass it on
Help protect someone else
If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.