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FedEx text scam: is that delivery text real?

Editorially reviewed · Last updated September 8, 2026

Yes — this is a scam. This illustration uses a look-alike FedEx address and a rushed payment request. Verify the shipment with FedEx before paying.

Exhibit · Text message

Text Message · Today 11:42 AM
from +63 905 555 0182
FedEx: Your package is on hold at our facility. A $1.99 redelivery fee is required to release it: fedex-redelivery[.]info/pay
Illustrative text message · not an original screenshot

Other versions you might get: A text about a “missed delivery,” an “incomplete address” you need to confirm, or a tracking link for a package you never ordered.

Reported versions of this message

Each source below documented a text. Web addresses are defanged, and identifying values may be redacted; the remaining wording follows the source. Similar wording is a reason to check independently, not proof that two messages came from the same sender.

  • “Hello mate, your FEDEX package with tracking code GB-6412-GH83 is waiting for you to set delivery preferences: c4dmc[.]info/sKenKPOSiGX”
    Documented by The Lakewood Scoop · January 2020
  • “FedEx: Your duties, taxes, and fees are due.”
    Documented by Reddit r/Scams · April 2026

What to do right now

  1. Don't tap the link or pay anything. Don't reply — even “STOP” tells them the number is live.
  2. Check the package yourself. Open the FedEx app or type fedex.com and use your order’s tracking number. FedEx can send legitimate duty-and-tax payment links by SMS; verify the shipment and charge through independently reached support if you are unsure.
  3. If you already entered card details: call your bank, freeze or replace the card, and watch for charges you don't recognize.
  4. Report it. Forward the text to 7726 (SPAM), then file at reportfraud.ftc.gov.
  5. Delete the message.

Reduce the risk of another scam

Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.

Check the shipment and the charge separately

Start with the retailer’s order record, then open FedEx tracking independently. A matching delivery does not prove that a payment request is owed. FedEx’s US import-payment guidance describes duty-and-tax SMS links through FedEx Import Tool; it does not authenticate your message. If the charge remains unclear, use FedEx’s fraud and support guidance. Already interacted? Choose the exposure-specific recovery steps.

● Public service · free steps first

Take the free protection steps first

A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.

Decide what protection you need

Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.

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Frequently asked

Is the FedEx “reschedule delivery” text a scam?
FedEx sends legitimate delivery messages, and scammers copy them. A rescheduling link or an unexpected message alone does not settle who sent it. Do not use a suspicious link: open the FedEx app or fedex.com yourself, check the tracking number from your order, and ask FedEx directly about any charge you cannot verify.
Does FedEx charge a redelivery fee by text?
Do not treat a redelivery demand as verified. FedEx’s US guidance describes SMS links for import duties and taxes, which are different from redelivery fees. Check the specific shipment and charge through FedEx independently before entering payment details.
How do I report a fake FedEx text?
Forward the message to FedEx at abuse@fedex.com, then forward it to 7726 (SPAM) so your carrier can block the sender, and file it at reportfraud.ftc.gov. If you already entered card details, call your bank to freeze or replace the card.
How can I tell a real FedEx text from a fake one?
Open FedEx independently and check the tracking number from your order, not only the number supplied in the text. Ask official support about a charge you cannot verify. A sender name, short code or familiar-looking link does not establish who contacted you.

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Sources

  1. 01Is that text message about your FedEx package really a scam?— Federal Trade Commission
  2. 02How to Recognize and Help Prevent Fraud and Scams— FedEx
  3. 03Paying FedEx duties and taxes without an account— fedex.com

Pass it on

Help protect someone else

If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.