Geek Squad email scam: is that renewal real?
Editorially reviewed · Last updated September 8, 2026
Yes — this is a scam. Geek Squad doesn't email surprise renewal invoices from “geeksquad-renewal[.]info.”
Exhibit · Email
Other versions you might get: A PDF “invoice” attachment, a Norton or McAfee renewal version, or a phone-only variant where the email just lists a number to call.
What to do right now
- Don't click the link or call any number in the email. That number reaches the scammer, not Geek Squad.
- Check your account and payment records independently. Open bestbuy.com yourself and review the relevant account, subscription, order, or payment. Check your card or bank statement too. If the claim is unclear, contact Best Buy through official support; the message alone cannot tell you whether a charge or restriction exists.
- Report it. File at reportfraud.ftc.gov, then mark the email as phishing.
- Delete it. Don't open any attachment.
- If you already called or gave remote access: disconnect the computer from the internet, run a malware scan, change your passwords from a different device, and call your bank to flag any charge or refund you were talked into.
Reduce the risk of another scam
Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.
● Public service · free steps first
Take the free protection steps first
A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.
- Freeze your credit — free at all three bureausRestricts access to your credit report for new credit applications. It does not protect existing accounts from misuse.
- Report it and get a recovery plan at IdentityTheft.govThe FTC walks you through exactly what to do next, for free.
Decide what protection you need
Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.
No purchase needed. How we use evidence.
Frequently asked
Is the Geek Squad renewal email a scam?
I called the Geek Squad number in the email — now what?
Best Buy does sell a real Geek Squad membership — so how do I tell a real renewal from the fake one?
They “refunded” me too much and want the difference back in gift cards — do I owe them?
Related scams
Phishing email examples: 7 illustrations, annotated
Seven illustrated phishing emails impersonating familiar organizations, with annotated warning signs, independent checks, and steps after exposure.
Microsoft email scam: is that account alert real?
Got a Microsoft email about a sign-in, account suspension, or expiring password you don't recognize? Here's the verdict and what to do.
PayPal email scam: is that invoice or alert real?
Got a PayPal email about a payment, invoice, or account limit you don't recognize? Here's the verdict and what to do.
Sources
- 01How to recognize a fake Geek Squad renewal scam— Federal Trade Commission
- 02BBB Scam Alert: invoice scams posing as Geek Squad or PayPal— Better Business Bureau
- 03What To Do if You Were Scammed— consumer.ftc.gov
- 04How To Recognize and Avoid Phishing Scams— consumer.ftc.gov
Pass it on
Help protect someone else
If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.