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Robinhood text scam: is that login alert real?

Yes — this is a scam. Robinhood never texts you links, and never asks you to call a number to authorize a device.

Exhibit · Text message

Text Message · Today 8:12 AM
from +1 (843) 555-0119
Robinhood Alert: A new login to your account was detected from Dallas, TX. If this wasn't you, call Customer Support immediately at 1 (888) 555-0173 to authorize or block this device. Ref RH-40182.

Other versions you might get: The same script runs as an email, a phone call, or a DM: a new device signed in, a large withdrawal is pending, your account is restricted, your crypto wallet needs re-verification. New Jersey's cyber unit documented the email version being blasted at state employees — spoofed to look like it came from robinhood.com, claiming a new login attempt, with a support number to call. Whatever the channel, the goal is the same: get you on the phone, or get you onto a fake login page.

What to do right now

  1. Don't call the number and don't tap the link. Robinhood's rule is direct: never click suspicious links or call phone numbers sent to you by text or email. Always go to the app or website yourself.
  2. Check your account the safe way. Open the Robinhood app, review recent activity and logged-in devices, and use “Log out of all other sessions” if anything looks wrong. If you need to speak to someone, request support only through the app or at robinhood.com/contact.
  3. Do not give a supposed agent your password, 2FA code, or recovery phrase. Do not install remote-access software or move funds on an unverified contact’s instructions.
  4. Report it. Forward the text to 7726 (SPAM) so your carrier can block similar messages, and send the details to reportphishing@robinhood.com. That address is for phishing reports only and you won't get a reply.
  5. If you already called or shared something: change your Robinhood password immediately, reset two-factor authentication, and contact Robinhood Support through the app to freeze the account — or email support@robinhood.com if you're locked out. If you installed anything they asked you to, disconnect from the internet and run an anti-malware scan. Then file at ic3.gov.

Reduce the risk of another scam

Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.

● Public service · free steps first

Take the free protection steps first

A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.

Decide what protection you need

Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.

Frequently asked

Does Robinhood send text messages with links?
Robinhood’s scam guidance says its Support team will not send text links. Do not extend that into a claim that every genuine Robinhood text is a sign-in code or that any phone number proves fraud. Verify the specific notice through the app or official contact page.
The text gave me a support number to call — is that how Robinhood works?
Robinhood offers callbacks through its official app and contact page, and also publishes product-specific inbound support numbers. Do not use a number supplied in a suspicious message. Start at robinhood.com/contact and select the support route for your product.
I called the number and gave them information — what now?
Move immediately and assume the account is compromised. Open the Robinhood app yourself — not any link from the message — change your password, reset two-factor authentication, and use “Log out of all other sessions.” Contact Robinhood Support through the app to freeze the account, or email support@robinhood.com if you're locked out. If they had you install remote-access or screen-sharing software, disconnect from the internet and run an anti-virus scan before you log in to anything else. Change the password anywhere you reused it, then report to Robinhood at reportphishing@robinhood.com and to the FBI at ic3.gov.
Will Robinhood ever ask for my password or 2FA code?
Never — through any channel. Robinhood's own answer to this question is unambiguous: it will never ask for your password, 2FA code, or secret recovery phrase, and that covers phone calls, emails, text messages, and chat. Nobody at Robinhood needs them. So you don't have to judge whether a caller sounds legitimate or whether a page looks right; the request itself is the verdict. If anyone claiming to be from Robinhood asks, end the conversation and go to the app.
How do I know if an email is really from Robinhood?
A familiar sender address can be spoofed and is not enough to authenticate an email. Open Robinhood independently and contact official support about anything unclear. Forward suspicious messages with headers to reportphishing@robinhood.com; do not assume an absent account notice proves the message’s claim is false.

Sources

  1. 01How to identify and report scams— Robinhood
  2. 02Robinhood TOAD Campaign— NJ Cybersecurity & Communications Integration Cell
  3. 03How to recognize and report spam text messages— Federal Trade Commission
  4. 04Internet Crime Complaint Center (IC3)— FBI
  5. 05Official security and fraud guidance— robinhood.com
  6. 06Official security and fraud guidance— robinhood.com

Pass it on

Help protect someone else

If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.