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Xfinity scam call: is that discount offer real?

Editorially reviewed · Last updated September 8, 2026

Yes — this is a scam. Xfinity doesn’t robocall you a 50%-off deal that expires today — the FCC publishes that recording as a scam.

Exhibit · Phone call

Incoming call
Spam Risk
(888) 555-0164
maybe: Comcast Xfinity
Voicemail transcript

“Hello, this is Comcast Xfinity billing. Your account qualifies for fifty percent off your monthly bill, but the promotion expires today. To lock in your rate, call the number shown on your caller ID and have a payment method ready. This offer cannot be extended.”

Illustrative phone call · not an original screenshot

Other versions you might get: Variants include expiring discounts, loyalty credits, and supposed device-return instructions. Verify offers and shipping labels with Xfinity through a known route before paying or sending equipment.

Reported versions of this message

Each source below documented a call. Web addresses are defanged, and identifying values may be redacted; the remaining wording follows the source. Similar wording is a reason to check independently, not proof that two messages came from the same sender.

  • “Hello. This is Comcast Xfinity. We're reviewing your account, and it appears your 50% discount on your monthly bill is set to expire today. To confirm and secure your savings, call the number displayed on your caller ID immediately. This offer cannot be extended. Thank you.”
    Documented by Federal Communications Commission · September 2025

What to do right now

  1. Hang up. Don’t press a key. Xfinity’s own guidance is to hang up if a caller asks you to press a button to stop the calls — that keypress just marks your number as live.
  2. Verify it yourself. Call 1-800-XFINITY (1-800-934-6489) — the number Xfinity tells customers to use to check whether a call was really from them. Never the number they gave you.
  3. Do not buy another company’s gift cards for a supposed Xfinity discount. Check any payment instruction through Xfinity independently before acting.
  4. If you already paid: contact the gift card company right away — the FCC says they may be able to help you recover the money — then call your bank or card issuer. If you gave out your username, password, or a verification code, change the password and check your account for changes.
  5. Report it. File at reportfraud.ftc.gov, add a complaint at consumercomplaints.fcc.gov, and if you lost money, tell local law enforcement.

Reduce the risk of another scam

Hang up and verify the claim through a number you find independently. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.

● Public service · free steps first

Reduce unwanted calls

Start with call blocking and your phone or carrier's filtering options. The Do Not Call Registry covers sales calls from companies that follow the rules; it does not block scammers.

Decide what protection you need

Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.

Compare free and paid protection →

No purchase needed. How we use evidence.

Frequently asked

I got a call saying my Xfinity discount is expiring — is it real?
The FCC documents a 50%-discount expiration robocall followed by demands to prepay with gift cards. An expiring offer alone is not a universal authenticity test. Hang up and ask Xfinity through the number on your bill; do not call the supplied number.
The caller ID said Comcast Xfinity — how can it be fake?
Because caller ID is trivially faked. Xfinity defines the trick on its own support page: caller ID spoofing is when “a bad actor deliberately falsifies the information transmitted to your caller ID to disguise their identity,” and scammers “often use deceptive local numbers or spoof a number from a company or a government agency you may already know and trust.” The FTC says the same thing about this specific scam — “Scammers can fake caller ID so it shows a company’s name or phone number” — and adds the rule that follows from it: never call back a number from a recorded message. The name on your screen is a suggestion, not evidence.
Would Xfinity ever ask me to pay with a gift card?
Do not buy another company’s gift cards and read out the numbers to secure an Xfinity promotion. Xfinity warns about this impersonation method. Verify the payment route independently and report suspicious demands.
I already gave them gift card numbers or my account details — what now?
Move on the money first. The FCC’s steps for this scam: contact the gift card company immediately — they may be able to help you recover your money — report it to local law enforcement as soon as possible, and file a complaint with the FCC. Keep the cards and the receipts; the issuer will ask for the numbers. If you gave out your Xfinity username or password, change it now and check the account for added users or changed contact details. If you shared a verification code, treat the account as compromised — Xfinity’s rule is “never share your verification code with anyone.” Then call 1-800-XFINITY (1-800-934-6489) to lock things down.
How do I report an Xfinity scam call?
Three places, two minutes. The FTC — file at reportfraud.ftc.gov or call 1-877-FTC-HELP; Xfinity notes that your report goes into the Consumer Sentinel Network, the database law-enforcement agencies work from. The FCC — file at consumercomplaints.fcc.gov, which is what builds the case against the robocall campaign itself. Xfinity — report the abuse through its Service Policy Assurance site, and check spa.xfinity.com/alerts, where Xfinity keeps a current list of scam phone numbers affecting its customers. Include the number that called, the name on your caller ID, and any callback number they gave you.

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Sources

  1. 01Scammers Offering Discounted Cable and Streaming Services— Federal Communications Commission
  2. 02Protecting yourself from fraud— Xfinity
  3. 03Common phone scams and how to protect yourself— Xfinity
  4. 04Scammers are posing as your TV and internet company— Federal Trade Commission
  5. 05What To Do if You Were Scammed— consumer.ftc.gov
  6. 06Official security and fraud guidance— xfinity.com

Pass it on

Help protect someone else

If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.