Amazon text scam: is that message real?
Editorially reviewed · Last updated September 8, 2026
Yes — this is a scam. The illustrated Amazon message uses urgency and a look-alike link to collect information. Verify the account independently.
Exhibit · Text message
Other versions you might get: A text about a package that "couldn't be delivered," a Prime membership "about to renew," a refund you need to "claim," or a code to "confirm" a purchase you never made.
What to do right now
- Don't tap the link or call any number in it. Don't reply — even “STOP” tells them the number is live.
- Check independently. Open Amazon yourself and review Your Orders, account messages, and payment activity. Contact Amazon through official support if the claim is unclear; a missing order is not a complete account-security check.
- If you already entered your login or card: change your Amazon password from the app, turn on Two-Step Verification, and call your bank to watch or freeze the card.
- Report it. Forward the text to 7726 (SPAM), then file at reportfraud.ftc.gov.
- Delete the message.
Reduce the risk of another scam
Do not use the message’s link to check the claim. Open the real service yourself. If you paid or shared account details, start with what to do after a scam. Blocking and reporting can reduce unwanted contact, but they cannot stop every attempt or tell you how the sender found you.
● Public service · free steps first
Take the free protection steps first
A suspicious message does not tell us how someone found your details. If you shared personal information, start with the official recovery guidance. You can also freeze your credit for free.
- Freeze your credit — free at all three bureausRestricts access to your credit report for new credit applications. It does not protect existing accounts from misuse.
- Report it and get a recovery plan at IdentityTheft.govThe FTC walks you through exactly what to do next, for free.
Decide what protection you need
Start with the free controls above. Compare what a paid service would add only after deciding which problem remains.
No purchase needed. How we use evidence.
Frequently asked
How can I tell if a text is really from Amazon?
What will Amazon never ask for in a text?
How do I report a fake Amazon text?
Related scams
Amazon email scam: is that order or account alert real?
Got an Amazon email about an order, a locked account, or a charge you don't recognize? Here's the verdict and what to do.
Amazon call scam: is that call real?
Got a call saying there's a problem with your Amazon order, account, or a charge you didn't make? Here's the verdict on the Amazon call scam and what to do.
Walmart text scam: that order or reward text is fake
Got a text from Walmart about an order that can't ship, a package problem, or a reward you won? Here's the verdict and exactly what to do.
Brushing scam: why did a package I didn't order arrive?
A package you never ordered showed up — maybe with a QR code to “claim a gift.” Here's what a brushing scam is, why it happened, and exactly what to do.
Smishing: what it is, with 6 illustrated examples
Smishing is phishing by text message. See six illustrated examples with warning signs, how to verify a message, and what to do if you interacted.
Sources
- 01How to Recognize and Report Spam Text Messages— Federal Trade Commission
- 02How to Recognize and Avoid Phishing Scams— Federal Trade Commission
Pass it on
Help protect someone else
If this could have fooled you, it can fool someone you know — a parent, a friend, the family group chat. It's safe to forward, and stands on its own as a record for a bank or the police.